Rakoh carries the legacy of our founder, Raphael Kohlberg, in every stitch and every step. More than just a name, Rakoh embodies a philosophy—one that invites you to explore the world at your own pace, noticing the details and finding beauty in the journey.
Each pair of Rakoh shoes is a testament to the artistry and heritage of Italian craftsmanship, where age-old techniques meet modern innovations. We don’t just make shoes; we create companions for your journey, merging timeless elegance with unparalleled comfort. Unlike many luxury brands that focus solely on aesthetics, Rakoh prioritizes both style and wearability, ensuring that our shoes not only look beautiful but also feel incredible with every step.
At Rakoh, sustainability is a commitment woven into every pair of shoes we create. Our production process honors the environment and the skilled communities who craft our products. Made in Italy with generational craftsmanship, our shoes use the finest materials and responsible methods to ensure they last. By focusing on timeless designs and small production runs, we minimize waste and ensure every shoe finds a meaningful place in your life.
For more on our sustainability practices, including our use of clean materials and end-of-life recycling, visit our Sustainability page.
No, Rakoh does not resole or refurbish shoes. All our shoes and boots are handcrafted in Italy to the highest standards using the finest quality materials, ensuring they provide exceptional comfort and durability for years to come. While Rakoh shoes are not designed to be resoled, they can be refurbished or repaired by any reputable shoe repair service.
Rakoh shoes are designed to optimize comfort. One of our pillars of comfort is flexibility. Constructing a shoe to be resolable usually results in a very stiff shoe, which compromises comfort. Finding a way to make an exceptionally comfortable shoe that is resolable is something we are working on. In the meantime, we use very durable soles that are built to last. At the end of your Rakoh shoe’s lifecycle, email us at hello@rakoh.com for a free return label so that we can properly recycle it. Our shoes are an investment in comfort and quality—built to last and provide a luxurious walking experience.
Yes, Rakoh creates custom lasts, which are expertly crafted forms that guide the shape and fit of our shoes. These lasts, designed with precision and a deep respect for Italian shoemaking traditions, ensure that our elegant, classic designs are also supremely comfortable. While traditional luxury footwear can be narrow and impractical for extended wear, our custom lasts provide a perfect balance of style and comfort, making them ideal for all-day wear. Our custom lasts are an investment in your comfort, designed specifically for you.
Rakoh shoes are designed to provide exceptional comfort right out of the box. While some leather shoes might naturally soften and mold to your feet over time, our shoes are crafted to be flexible and comfortable from day one. We use premium materials that adapt to your feet, making the break-in period minimal to non-existent. When you choose Rakoh, you’re not just choosing a shoe—you’re embracing a lifestyle. One where every step is a statement of refined taste, effortless elegance, and uncompromising comfort.
Your feet deserve the perfect fit. That’s why Rakoh offers a wide range of sizes to accommodate different foot shapes and sizes. We offer both standard and half sizes to ensure every customer experiences the bespoke comfort that only a handcrafted, meticulously designed shoe can provide. If you’re unsure about your size, check our size chart to help you choose the right fit, or you can reach out to our customer service team at hello@rakoh.com for personalized advice. We’re here to ensure you find the perfect fit.
Yes, we recommend the regular use of a neutral cream cleaner to polish and condition your leather shoes. Every so often, or to cover a scuff, you should use a cream polish to match the color of your shoe as closely as possible. Note that you can "customize" the appearance of your shoes by using lighter or darker shades within the same color family, if you so choose.
To keep your Rakoh shoes in top condition check out our Care guide
To care for your Rakoh shoes in different weather conditions, we recommend using a high-quality water and stain protector spray, especially for suede and leather materials. For more information checkout our Care guide page
For US orders: Your order will normally be shipped within 24-48 hours, Monday through Friday. Delivery can take up to a week for domestic US delivery. You will receive a tracking number as soon as your order ships out. Enjoy fast, reliable delivery straight to your door.
For international orders: Your order will normally be shipped within 24-48 hours, Monday through Friday. We’ve partnered with Global-e to ensure quick and smooth delivery, no matter where you are.
Yes, you can track your Rakoh order. Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your purchase. We provide this service to ensure you’re always informed about the status of your order, from the moment it leaves our warehouse to its arrival at your door.
Rakoh accepts a variety of payment methods, including all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. We are committed to providing you with a safe and convenient shopping experience. If you have any questions about payment, feel free to contact us at hello@rakoh.com.
If the size you need is out of stock, we encourage you to sign up for our restock notifications. Simply select your size on the product page and click "Notify Me When Available." You’ll receive an email as soon as your size is back in stock. Additionally, you can reach out to our customer service team at hello@rakoh.com for further assistance. We’re here to help you find your perfect pair of Rakoh shoes.
For domestic orders:
You have 45 days for returns or exchanges.
Return shipping cost is free. Enjoy peace of mind with our easy, hassle-free returns.
For international orders:
You have 45 days for returns or exchanges.
Return shipping cost, duties, and fees will not be reimbursed.
For exchanges, the customer is responsible for shipping, duties, and taxes as well.
Yes, we offer a one-time price adjustment for full-price purchases if an item is marked down within 14 days of purchase. To obtain a price adjustment, please contact us at hello@rakoh.com. Adjustments will not be given on sale merchandise or promotional purchases. Price adjustments will be issued in the original form of payment.
If you need to change or cancel your order, please contact us immediately at hello@rakoh.com. While we process orders quickly, we will do our best to accommodate your request. If your order has already been shipped, you can still return it once it arrives by following our easy return process. Your satisfaction is our priority, and we’ll work with you to ensure a smooth shopping experience.
For all items purchased from an authorized dealer, returns should be done directly with the retailer. Our retail partners have fair policies in place and should be able to assist with reasonable requests. Purchases made outside of rakoh.com will be subject to our retail partners' return policy. We do not accept returns or exchanges for purchases made outside of rakoh.com. Here is our return policy: Return Policy.
On orders in the US
30 days after purchase
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