Shipping and returns

Rakoh does not resole or refurbish shoes. All our shoes and boots are made in Italy to the highest standards using the finest quality materials, and can be refurbished or repaired by any reputable shoe repair service. Please find a local shoe repair service for your resoling or refurbishment needs. However, Rakoh shoes are not designed to be resoled.

US orders: Your order will normally be shipped within 24-48 hours, Monday through Friday. Delivery can take up to a week for domestic US delivery. You will receive a tracking number as soon as your order ships out.

International orders: Your order will normally be shipped within 24-48 hours, Monday through Friday. We’ve partnered with Global-e to ensure quick and smooth delivery.

We recommend the regular use of a neutral cream cleaner to polish and condition your leather shoes. Every so often, or to cover a scuff you should use a cream polish to match the color of your shoe as closely as possible. Note that you can "customize" the appearance of your shoes by using lighter or darker shades within the same color family, if you so choose. Wax polishes can build-up and create a crackled appearance to the surface of the leather and are therefore not recommended. Suede shoes may be cleaned with a "suede brush".

We recommend the following:

1. Keep natural, unfinished cedar shoe trees in your shoes when not wearing to absorb moisture and smooth out wrinkles.

2. Leather and suede shoes can benefit from a good quality water and stain protector spray. Do not saturate with spray so that the leather looks wet, instead give 2 or 3 very light coats to the surface. Refresh periodically.

3. Keep your shoes clean and dust-free.

4. "Rotate" your shoe wardrobe. Do not wear the same pair of shoes two days in a row. The leather must be allowed to completely dry out between wearings.

While Rakoh shoes are extremely durable, they are made out of materials that do wear out over time, subject to many conditions and wear factors.